Support

Need a hand with RoutineLab? We’re a small team and we read every message. Email us and we’ll help you sort it out.

Email: admin@buildquo.com
Response time: usually within 2 business days.

Our Privacy Policy and Terms of Use cover how the app handles your data and the terms of the subscription.

Frequently asked

How do I cancel my subscription?

Subscriptions are billed by Apple, so you cancel in iOS: open Settings → tap your name at the top → Subscriptions → RoutineLab → Cancel Subscription. You keep access until the end of the current billing period. If you cancel during a free trial before it ends, you won’t be charged.

How do I disconnect Apple Health?

RoutineLab only ever reads Health data, and only the categories you approve. To stop it, open the Health app → Sharing → Apps → RoutineLab and turn the categories off (or Turn Off All). You can also review this under Settings → Privacy & Security → Health → RoutineLab. The app can’t revoke its own access, so this is done in iOS. Actions that were confirmed automatically from Health simply become manual check-ins.

How do I delete all my data?

In RoutineLab, go to the You tab and choose Delete all data. This permanently removes your protocols, history and settings from the device and from your iCloud. It can’t be undone. (Deleting the app alone does not remove data already synced to your iCloud — use Delete all data first if you want it gone.)

How do I contact you?

Email admin@buildquo.com with your question — and, if it’s about a bug, the iPhone model and iOS version help us reproduce it. We reply within 2 business days.